Customer Support
Lloyds Banking Group
part-time
Posted on:
Location Type: Hybrid
Location: Chatham • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £12,500 - £12,875 per year
Job Level
Mid-LevelSenior
About the role
- Provide face-to-face support to our customers in branch
- Learn, grow and develop within an inclusive organization
- Transition into a range of roles such as helping customers over the phone from home
- Deliver outstanding service remotely and via social media, web-chat, and remote advice video calls
- Master new skills and deal with more complex customer needs
- Explore a wide range of career opportunities across the Group
Requirements
- You're a people person – to be honest and genuine, caring about helping people with their finances
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries
- A commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
- If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives
- Generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicerelationship buildingempathyintegritycollaborationproblem solvingcommunicationcommitmentadaptabilityteamwork