Head of Community Bank – Consumer Channels

Lloyds Banking Group

Lead Community Bank operations in the UK, focusing on customer engagement and digital channel transformation. Shape the future of Community Banking through strategic vision and performance delivery.

Posted 6/13/2026full-timeBristol • 🇬🇧 United KingdomLead💰 £106,565 - £125,370 per yearWebsite

About the role

Key responsibilities & impact

Lead one of the UK’s largest customer-facing operations, spanning c.700 branches serving communities across the country
Play a critical role in delivering the Group’s strategy, shaping how our physical network evolves alongside digital channels and changing customer behaviours
Set a clear vision, align colleagues behind it and balance long-term strategic ambition with consistent delivery
Lead through a senior leadership team including Regional Directors and the Head of Customer Experience
Create a culture where colleagues feel inspired, empowered and focused on delivering strong customer outcomes
Own the delivery of key business outcomes including commercial performance, colleague engagement and fair customer results
Partner closely with senior leaders across Community Bank, central business units and external stakeholders

Requirements

What you’ll need

Proven experience leading large-scale, multi-site customer-facing operations (e.g. retail, banking, telco or similar)
Demonstrable track record of leading complex transformation programmes in fast-paced, evolving environments
Experience leading multi-layered senior leadership teams, driving high performance, engagement and cultural change
Strong commercial and performance leadership, with accountability for financial, operational and customer outcomes
Ability to influence and align senior stakeholders across a complex, matrix organisation
Experience within financial services or a highly regulated environment (desirable)
Exposure to integrating physical and digital customer channels (desirable)

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance‑related bonus
Share schemes including free shares
Benefits you can tailor to your lifestyle, such as discounted shopping
30 days’ holiday, plus bank holidays
A range of wellbeing initiatives and generous parental leave policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer-facing operationstransformation programmesfinancial outcomesoperational outcomescustomer outcomesmulti-site managementperformance leadershipcultural changestakeholder alignmentdigital customer channels

Soft Skills

leadershipstrategic visioninfluenceengagementempowermentcollaborationinspirationcommunicationteam alignmentcustomer focus