Service Designer – 12 Month FTC

Lloyds Banking Group

Service Designer focused on seamless digital experiences for customers at Lloyds Banking Group. Collaborating with agile teams to enhance service design practices and customer engagement.

Posted 6/10/2026full-timeChester • 🇬🇧 United KingdomMid-LevelSenior💰 £61,344 - £68,160 per yearWebsite

About the role

Key responsibilities & impact

Work creatively and confidently as part of agile teams
Shape pivotal initiatives ensuring we’re led by colleague, customer and market insight
Attend workshops and discussions with participants
Communicate with colleagues and partners to manage expectations
Support the research and document current and future state services
Collaborate closely with other designers, customer journey managers, product owners, and engineers

Requirements

What you’ll need

A minimum 5 years experience as a service designer
Strong relationship building skills
An innovative approach to problem solving
Credible when dealing with senior audiences
Experience in research and design thinking methods
Strong systems thinking attitude

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service designdesign thinkingresearch methodssystems thinking

Soft Skills

relationship buildingproblem solvingcommunicationcollaborationcreativityconfidence