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Customer Support
Lloyds Banking Group. Start in one of our branches, supporting customers side‑by‑side .
About the role
Key responsibilities & impact- Start in one of our branches, supporting customers side‑by‑side
- Transition to working from home, handling inbound calls
- Help customers through a range of channels including social media, web‑chat and remote video appointments
- Resolve banking tasks, offering reassurance, guidance and practical support
- Recognise opportunities to connect customers with the right products and services
Requirements
What you’ll need- A minimum of 12 month’s customer service experience
- Suitable home working environment including a private area to take inbound calls
- Stable/secure Wi-Fi connection to serve customers effectively
- Advocates of Lloyds Banking Group's products and services
- Ability to adapt to different customer needs
- Excellent knowledge of our products and services
Benefits
Comp & perks- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- Full uniform provided
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceadaptabilitycommunicationproblem-solvingguidancereassurance