Customer Support

. Providing face-to-face support to customers .

Posted 5/22/2026part-timeCheltenham • 🇬🇧 United KingdomJunior💰 £13,100 - £13,475 per yearWebsite

Key responsibilities & impact

Providing face-to-face support to customers
Handling everyday banking tasks
Helping people through important moments — offering reassurance, guidance and practical support
Supporting customers with digital banking
Connecting customers with the right products and services

What you’ll need

A minimum of 12 months customer service experience
A people person – honest and genuine, caring about helping people with their finances
The ability to quickly build relationships to give customers a fantastic experience
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity
A genuine teammate - collaborating closely with colleagues to ensure customers' needs are met.

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
Full uniform provided

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicerelationship buildingempathycollaborationintegritycaregenuinesupportguidancereassurance