Customer Support

. You’ll start your journey in one of our branches, providing face‑to‑face support to customers.

Posted 5/16/2026part-timeOxford • 🇬🇧 United KingdomJunior💰 £13,100 - £13,475 per yearWebsite

Key responsibilities & impact

You’ll start your journey in one of our branches, providing face‑to‑face support to customers.
While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support.
This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
You’ll also recognise opportunities to connect customers with the right products and services.
As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

What you’ll need

A minimum of 12 months customer service experience.
A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
The ability to quickly build relationships to give customers a fantastic experience.
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
The commitment to deliver on your promises and going above and beyond for your customer.
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
We’ll also provide you with a full uniform

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Soft Skills

customer servicerelationship buildingempathyintegritycollaborationproblem solvingcommunicationadaptabilitysupportcare