Senior Manager – Community Bank

Lloyds Banking Group

. Take overall accountability for a group of approximately ten branches across the Enfield area of North London .

Posted 5/15/2026full-timeEnfield • 🇬🇧 United KingdomSenior💰 £85,493 - £100,580 per yearWebsite

About the role

Key responsibilities & impact

Take overall accountability for a group of approximately ten branches across the Enfield area of North London
Lead, coach and develop a team of Branch Managers
Create the conditions for teams to deliver consistently strong customer outcomes
Ensure colleague availability, effective branch choreography and a safe, compliant environment
Respond to changing customer demand across branch, telephony and digital channels
Work closely with colleagues across Community Bank and wider Group functions to support customers on their digital journey
Identify individual financial needs and ensure appropriate specialist support is in place
Lead and embed change, helping teams land new initiatives effectively

Requirements

What you’ll need

5+ years senior people leadership experience leading managers or team leaders, with a consistent track record of building high‑performing, inclusive teams through coaching, feedback, and clear accountability
Strong customer‑centric leadership capability, demonstrated through setting direction, role‑modelling behaviours and translating customer insight into improved service, engagement and outcomes
Proven ability to influence and engage stakeholders at pace, creating alignment around shared goals and working collaboratively to deliver results
Experience leading operational delivery through others, balancing people, customer and business priorities while maintaining high standards, consistency and control
Demonstrated ownership of risk, governance and decision‑making, role‑modelling a transparent risk culture and ensuring fair, compliant and customer‑focused outcomes

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance‑related bonus
Share schemes including free shares
Benefits you can tailor to your lifestyle, such as discounted shopping
30 days’ holiday, plus bank holidays
A range of wellbeing initiatives and generous parental leave policies

ATS Keywords

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Soft Skills

people leadershipcoachingteam developmentcustomer-centric leadershipstakeholder engagementoperational deliveryrisk managementgovernancedecision-makingcollaboration