Customer Support

. You’ll provide face‑to‑face support to customers in branches.

Posted 5/15/2026part-timeBirmingham • 🇬🇧 United KingdomJunior💰 £26,200 per yearWebsite

Key responsibilities & impact

You’ll provide face‑to‑face support to customers in branches.
Handle everyday banking tasks along with assisting customers in important moments.
Support customers through issues like bereavement or fraud.
Promote and support digital services, helping customers use online and mobile banking independently.
Connect customers with the right products and services.

What you’ll need

A minimum of 12 months customer service experience.
A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
The ability to quickly build relationships to give customers a fantastic experience.
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
The commitment to deliver on your promises and going above and beyond for your customer.
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part-time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.

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Soft Skills

customer servicerelationship buildingempathyintegritycollaborationproblem solvingcommunicationcommitmentcaregenuine