Executive Customer Insight Manager

Lloyds Banking Group

Executive Customer Insight Manager producing high-quality customer insights for executive decision-making at Lloyds Banking Group. Leading and delivering insights on customer behaviours and emerging trends through a hybrid work model.

Posted 5/13/2026full-timeBristol • 🇬🇧 United KingdomMid-LevelSenior💰 £61,344 - £68,160 per yearWebsite

About the role

Key responsibilities & impact

Lead and deliver regular executive insight, passionate about customer behaviours, preferences and emerging trends across propositions, features and channels.
Triangulate behavioural data, research, analytics and market intelligence to build comprehensive and commercially grounded recommendations.
Translate complex information and distil it into simple, compelling stories engaging all levels up to director.
Support external customer insight messaging, working with Group Corporate Affairs business partners.
Prioritise and triage requests, crafting and challenging briefs to ensure clarity, focus and value.
Explore creative methods of sharing and distributing insights to various colleagues throughout the organisation.
Promote a customer-centred approach and a culture driven by insights throughout the organisation.

Requirements

What you’ll need

Confidence and experience in producing customer insight for senior and executive collaborators, ideally within financial services or a similarly data rich environment.
Excellent storytelling skills, able to translate data into compelling, clear narratives for senior partners, using clear structure, engaging language and well ‑ designed visuals.
Strong ability to handle competing priorities, prioritise requests, and work efficiently in an agile environment.
Knowledge and expertise in triangulating multiple sources of data and strong ability to bring to bear prior work from across the team.
Strong problem ‑ framing capability, able to bring clarity to ambiguous or open ‑ ended questions.
Strong skills in managing relationships with collaborators and relevant teams.
Curiosity, proactivity and a desire to continuously learn, including growing literacy in AI, data and emerging insight tools.
Proficiency with Microsoft 365 tools (Word, PowerPoint, Teams) to build and share impactful insight.

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer insightdata triangulationstorytellingdata analysisproblem framingagile methodologyinsight generationvisual communication

Soft Skills

relationship managementprioritizationcuriosityproactivitycommunicationcollaborationadaptabilitycritical thinking