Senior Manager, Intermediary Learning & Development – Transport

Lloyds Banking Group

Senior Manager responsible for scalable training strategies across OEM partners and dealer networks. Focused on enhancing customer outcomes and team capabilities in the transport sector.

Posted 5/13/2026full-timeManchester • 🇬🇧 United KingdomSenior💰 £78,098 - £91,880 per yearWebsite

About the role

Key responsibilities & impact

Accountable for defining and delivering a commercially relevant, scalable training strategy across Consumer Distribution, with a strong focus on OEM partners, dealer and franchise networks.
Ensure that customer facing teams have the capability, confidence and technical competence required to support growth, retention, regulatory compliance and customer outcomes across the transport ecosystem.
Lead the end to end training lifecycle — from needs analysis and curriculum design through to delivery, accreditation, performance uplift and return on investment measurement — working closely with Dealer & OEM partners, Distribution teams, Product, Risk, Compliance and Operations.
Identify capability gaps across OEMs, dealer networks and internal distribution teams, designing and delivering impactful learning solutions aligned to commercial priorities, partner needs and customer journeys.
Monitor effectiveness through MI, feedback and performance outcomes, continuously refine content and delivery to maximise impact.

Requirements

What you’ll need

3+ years experience designing and/or delivering learning for OEM partners, dealer networks or intermediary sales environments, including sales, customer service or customer experience training.
Strong understanding of digital customer journeys, and how training supports onboarding and continuously evolving end‑to‑end buying processes across internal teams and third‑party partners.
Deep knowledge of the motor finance and leasing industry, with competitor insight to support ongoing proposition refinement and development.
Relevant knowledge of key legal, regulatory and statutory requirements, with the ability to translate regulatory expectations into practical, compliant training solutions.
Project management experience, including leading complex learning initiatives through to delivery in a cost‑effective and timely way.
Line management experience, including developing, coaching and performance managing teams to support individual growth and business outcomes.

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance‑related bonus
Share schemes including free shares
Benefits you can tailor to your lifestyle, such as discounted shopping
30 days’ holiday, plus bank holidays
A range of wellbeing initiatives and generous parental leave policies

ATS Keywords

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Hard Skills & Tools

curriculum designneeds analysisperformance measurementlearning solutions designproject managementtraining deliveryaccreditationcustomer experience trainingsales trainingregulatory compliance training

Soft Skills

leadershipcoachingperformance managementcommunicationcollaborationanalytical thinkingadaptabilityproblem-solvingstrategic thinkingstakeholder engagement