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Customer Support
Lloyds Banking Group. Supporting customers side‑by‑side in branches until early 2027 .
About the role
Key responsibilities & impact- Supporting customers side‑by‑side in branches until early 2027
- Transitioning to working from home, handling inbound calls
- Helping customers through social media, web‑chat and remote video appointments
- Adapting to different customer needs and promoting our digital services
- Recognizing opportunities to connect customers with the right products and services
Requirements
What you’ll need- A minimum of 12 month’s customer service experience
- Suitable home working environment including a private area to take inbound calls
- A stable/secure Wi-Fi connection
- Advocates of Lloyds Banking Group's products and services
- Ability to help customers use online and mobile banking independently.
Benefits
Comp & perks- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform , so you’ll always feel prepared and won’t need to think about what to wear for work each day.
ATS Keywords
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Soft Skills
customer serviceadaptabilitycommunicationproblem-solvingcustomer advocacy