Group Operational Resilience Manager – Business Continuity

Lloyds Banking Group

. Deliver and maintain Business Continuity and incident response capability across GCOO, ensuring plans, people and processes are ready for disruption.

Posted 4/29/2026full-timeBirmingham • 🇬🇧 United KingdomMid-LevelSenior💰 £67,323 - £74,875 per yearWebsite

About the role

Key responsibilities & impact

Deliver and maintain Business Continuity and incident response capability across GCOO, ensuring plans, people and processes are ready for disruption.
Maintain high ‑ quality Business Continuity Plans, Business Impact Assessments and Important Business Services activity, working closely with business stakeholders.
Support incident response at Bronze level (including rota participation) and coordinate response activity across Silver and Gold incidents when required.
Plan and deliver resilience testing and exercises, capturing outcomes and learning to drive continuous improvement.
Provide clear governance, reporting and stakeholder engagement to build resilience awareness and ownership across GCOO.
Contribute to improving tools, templates and ways of working, collaborating across the BRO and wider Group resilience community.
Support a 24/7 local / Bronze ‑ level response capability, including rota participation

Requirements

What you’ll need

Strong background working in business continuity and/or operational resilience within a regulated or complex organisation.
Proven experience supporting or leading live incidents, across planning, response and recovery.
Experience with resilience testing, exercising and capturing post ‑ incident learning.
Strong organisational skills, with attention to detail and the ability to manage shifting priorities.
Clear and confident communication skills, able to work effectively with both technical and non ‑ technical stakeholders.
Calm, pragmatic judgement under pressure, with an outcome ‑ focused mindset.
Digitally confident, with an interest in improving efficiency through tools, automation and smarter ways of working.
Collaborative, inclusive and accountable, with a strong commitment to learning and continuous improvement.

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business continuityincident responseresilience testingbusiness impact assessmentsplanningresponserecoverypost-incident learninggovernancereporting

Soft Skills

organizational skillsattention to detailcommunication skillscalm judgementpragmatic judgementoutcome-focused mindsetcollaborativeinclusiveaccountablecommitment to learning