Head of Performance & Operations – Consumer Growth

Lloyds Banking Group

Head of Performance & Operations leading Consumer Growth team, enabling over 2,000 colleagues to serve customers with their financial needs. Transforming strategy into actionable performance and operational success.

Posted 4/15/2026full-timeBelfast • 🇬🇧 United KingdomLead💰 £106,565 - £125,370 per yearWebsite

About the role

Key responsibilities & impact

Responsible for how performance is measured and business operations day to day
Enable over 2,000 colleagues to serve customers across Home, Relationship and Premier teams
Translate growth ambitions into clear performance narratives
Lead teams accountable for customer, commercial and colleague performance
Ensure colleagues are set up to deliver great customer outcomes
Provide oversight of performance and operational health

Requirements

What you’ll need

3+ years senior leadership experience leading multi‑disciplinary teams within financial services
Proven experience owning performance and operational outcomes at scale
Strong data and insight capability, leading executive‑level reporting
Change and transformation leadership experience
A strong risk, controls and conduct mindset
Experience working with retail banking front‑line teams
Exposure to advanced analytics, AI or digital performance tools

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can tailor to your lifestyle, such as discounted shopping
30 days’ holiday, plus bank holidays
A range of wellbeing initiatives and generous parental leave policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisperformance measurementoperational outcomesadvanced analyticsAIdigital performance tools

Soft Skills

leadershipchange managementtransformation leadershiprisk managementcontrols mindsetcommunication