Head of Performance & Operations – Consumer Growth
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Belfast • United Kingdom
Visit company websiteExplore more
Salary
💰 £106,565 - £125,370 per year
Job Level
About the role
- Responsible for how performance is measured and business operations day to day
- Enable over 2,000 colleagues to serve customers across Home, Relationship and Premier teams
- Translate growth ambitions into clear performance narratives
- Lead teams accountable for customer, commercial and colleague performance
- Ensure colleagues are set up to deliver great customer outcomes
- Provide oversight of performance and operational health
Requirements
- 3+ years senior leadership experience leading multi‑disciplinary teams within financial services
- Proven experience owning performance and operational outcomes at scale
- Strong data and insight capability, leading executive‑level reporting
- Change and transformation leadership experience
- A strong risk, controls and conduct mindset
- Experience working with retail banking front‑line teams
- Exposure to advanced analytics, AI or digital performance tools
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can tailor to your lifestyle, such as discounted shopping
- 30 days’ holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisperformance measurementoperational outcomesadvanced analyticsAIdigital performance tools
Soft Skills
leadershipchange managementtransformation leadershiprisk managementcontrols mindsetcommunication