Partnership Development Manager
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Newport • United Kingdom
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Salary
💰 £61,344 - £68,160 per year
About the role
- Lead the JLR Partnership Development Programme across finance and leasing, working closely with Jaguar Land Rover and teams across Lloyds Banking Group.
- Develop a deep understanding of customer, Retailer and colleague needs, mapping end‑to‑end journeys, identifying friction points and turning insight into meaningful, prioritised action.
- Build and drive a clear, aligned delivery roadmap, balancing brand requirements, customer outcomes and regulatory considerations.
- Champion customer‑centric thinking across digital and physical touchpoints, continuously improving the experience and helping the partnership stay at the forefront of innovation.
- Monitor performance, track KPIs and report on progress, risks and benefits; confidently influencing senior stakeholders to deliver lasting change.
Requirements
- Minimum 5 years’ experience in a customer experience, customer journey, proposition or partnership development role, working across complex, multi‑stakeholder environments.
- Proven experience leading end‑to‑end customer, Retailer and/or colleague journey design, including mapping journeys, identifying friction points and delivering measurable improvements.
- Strong stakeholder management and influencing capability, with experience working alongside senior partners and cross‑functional teams to drive alignment and change.
- Demonstrated ability to translate business, brand and customer requirements into clear, prioritised delivery roadmaps, balancing customer outcomes, commercial value and regulatory considerations.
- Experience working within motor finance, automotive or financial services environments, with a solid understanding of finance and leasing customer journeys and supporting technologies (for example, customer portals, digital journeys or API‑enabled services).
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can tailor to your lifestyle, such as discounted shopping
- 30 days’ holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer journey designjourney mappingKPI trackingperformance monitoringstakeholder managementdelivery roadmap developmentregulatory compliancecustomer experience improvementpartnership developmentmulti-stakeholder collaboration
Soft Skills
influencing capabilitycustomer-centric thinkingcross-functional teamworkcommunication skillsproblem-solvingstrategic thinkingleadershipalignment facilitationinnovation advocacychange management