Partnership Development Manager

Lloyds Banking Group

. Lead the JLR Partnership Development Programme across finance and leasing, working closely with Jaguar Land Rover and teams across Lloyds Banking Group.

Posted 4/9/2026full-timeNewport • 🇬🇧 United KingdomMid-LevelSenior💰 £61,344 - £68,160 per yearWebsite

About the role

Key responsibilities & impact

Lead the JLR Partnership Development Programme across finance and leasing, working closely with Jaguar Land Rover and teams across Lloyds Banking Group.
Develop a deep understanding of customer, Retailer and colleague needs, mapping end‑to‑end journeys, identifying friction points and turning insight into meaningful, prioritised action.
Build and drive a clear, aligned delivery roadmap, balancing brand requirements, customer outcomes and regulatory considerations.
Champion customer‑centric thinking across digital and physical touchpoints, continuously improving the experience and helping the partnership stay at the forefront of innovation.
Monitor performance, track KPIs and report on progress, risks and benefits; confidently influencing senior stakeholders to deliver lasting change.

Requirements

What you’ll need

Minimum 5 years’ experience in a customer experience, customer journey, proposition or partnership development role, working across complex, multi‑stakeholder environments.
Proven experience leading end‑to‑end customer, Retailer and/or colleague journey design, including mapping journeys, identifying friction points and delivering measurable improvements.
Strong stakeholder management and influencing capability, with experience working alongside senior partners and cross‑functional teams to drive alignment and change.
Demonstrated ability to translate business, brand and customer requirements into clear, prioritised delivery roadmaps, balancing customer outcomes, commercial value and regulatory considerations.
Experience working within motor finance, automotive or financial services environments, with a solid understanding of finance and leasing customer journeys and supporting technologies (for example, customer portals, digital journeys or API‑enabled services).

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance‑related bonus
Share schemes including free shares
Benefits you can tailor to your lifestyle, such as discounted shopping
30 days’ holiday, plus bank holidays
A range of wellbeing initiatives and generous parental leave policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer journey designjourney mappingKPI trackingperformance monitoringstakeholder managementdelivery roadmap developmentregulatory compliancecustomer experience improvementpartnership developmentmulti-stakeholder collaboration

Soft Skills

influencing capabilitycustomer-centric thinkingcross-functional teamworkcommunication skillsproblem-solvingstrategic thinkingleadershipalignment facilitationinnovation advocacychange management