Strategic Delivery Manager
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Newport • United Kingdom
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Salary
💰 £61,344 - £68,160 per year
About the role
- Lead the development and delivery of the cross brand Partnership Delivery Programme.
- Shape and manage the end to end delivery roadmap across JLR Finance and Leasing.
- Act as the strategic point of contact for programme‑related activity across the JLR Financial Services partnership.
- Build trusted, influential relationships across JLR, Lloyds Banking Group, suppliers and cross‑functional teams.
- Own the end‑to‑end delivery roadmap, prioritising and sequencing initiatives.
- Maintain strong programme governance, including risk management, performance tracking and benefits realisation.
- Actively challenge existing processes and keep the programme market‑leading through research of competitor activity.
Requirements
- Minimum 5 years’ experience in strategic delivery, programme management, customer experience or customer journey optimisation roles within complex, multi‑stakeholder environments.
- Proven ability to lead and align partners across multiple organisations or functions, influencing senior stakeholders and driving shared ownership of outcomes.
- Strong experience owning and delivering structured roadmaps, translating technical, operational, customer and commercial requirements into clear, sequenced delivery plans.
- Demonstrated governance and delivery capability, including managing risks, tracking performance, reporting progress and realising benefits.
- Strong analytical and problem‑solving skills, with the ability to interpret customer insight, data and feedback to inform decision‑making and continuous improvement.
- Experience within motor finance, leasing, automotive, financial services or a similarly regulated, customer‑centric sector (desirable).
- Awareness of compliance, data protection and regulatory frameworks that influence programme delivery and customer journeys (desirable).
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can tailor to your lifestyle, such as discounted shopping
- 30 days’ holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
programme managementstrategic deliverycustomer experiencecustomer journey optimisationrisk managementperformance trackingbenefits realisationroadmap developmentdata analysisproblem-solving
Soft Skills
influencingrelationship buildingstakeholder managementcommunicationanalytical thinkingdecision-makingcontinuous improvementcollaborationleadershipadaptability