Customer Support

. Providing face-to-face support to our customers in branch .

Posted 4/4/2026part-timeLincoln • 🇬🇧 United KingdomJunior💰 £24,890 - £25,602 per yearWebsite

Key responsibilities & impact

Providing face-to-face support to our customers in branch
Learning, growing, and developing within an inclusive organisation
Transitioning into a range of roles such as helping customers over the phone from home
Delivering outstanding service remotely via social media, web-chat, and remote advice video calls
Mastering new skills and dealing with more complex customer needs to earn valuable accreditations
Exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning.
Ensuring our colleagues reflect modern society and celebrate diversity

What you’ll need

One year’s Customer service experience
A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
The ability to quickly build relationships to give customers a fantastic experience.
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
The commitment to deliver on your promises and going above and beyond for your customer.
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review

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Soft Skills

customer servicerelationship buildingempathyintegritycollaborationproblem solvingcommunicationadaptabilityteamworkcommitment