Key Account Manager – Transport

Lloyds Banking Group

. Play a key role in the UK’s transition to Net Zero, supporting consumers and businesses to finance and lease electric vehicles through Lloyds Banking Group and our intermediaries.

Posted 4/3/2026full-timeEdinburgh • 🇬🇧 United KingdomMid-LevelSenior💰 £61,344 - £68,160 per yearWebsite

About the role

Key responsibilities & impact

Play a key role in the UK’s transition to Net Zero, supporting consumers and businesses to finance and lease electric vehicles through Lloyds Banking Group and our intermediaries.
Help move us beyond traditional finance and leasing as we continue to build market leadership in UK Transport.
Be the main point of contact for a portfolio of independent group customers across the Leisure, Motor and Motorbike sectors.
Build trusted, long‑lasting partnerships, driving value through new and used vehicle sales, retention and the promotion of our consumer lending products including PCP, HP and Contract Hire.
Own and develop customer relationships end to end.
Deliver regular Business Performance Reviews, analyse key performance indicators and customer trends, and translate insight into clear, robust action plans.
Take responsibility for customer complaints, ensuring they’re managed professionally and brought to a fair conclusion for all parties.
Contribute to sales strategies, implementing digital and strategic initiatives, and work closely with the Groups Team, Distribution Channels and wider Lloyds Banking Group colleagues to deliver shared objectives.
Train and mentor dealer staff to build confidence in our products and services.

Requirements

What you’ll need

Minimum 3–5 years’ experience in a field‑based Account Manager, Relationship Manager or Commercial Sales role managing a defined customer portfolio.
Demonstrated experience operating in a regulated financial services or lending environment, with accountability for conduct, risk and customer outcomes.
Proven experience delivering commercial performance reviews, using KPIs, trend analysis and action planning to drive growth and retention.
Experience building and managing relationships with stakeholders at multiple levels, including senior decision‑makers within partner organisations.
Strong communication experience, including delivering formal presentations, training or performance updates to external partners or customers.

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance‑related bonus
Share schemes including free shares
Benefits you can tailor to your lifestyle, such as discounted shopping
30 days’ holiday, plus bank holidays
A range of wellbeing initiatives
Generous parental leave policies

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementrelationship managementcommercial salesperformance reviewsKPI analysistrend analysisaction planningcustomer retentionfinancial serviceslending

Soft Skills

communicationpresentation skillstrainingmentoringrelationship buildingstakeholder managementproblem-solvingcustomer servicecollaborationstrategic thinking