Key Account Manager – Transport
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Edinburgh • United Kingdom
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Salary
💰 £61,344 - £68,160 per year
About the role
- Play a key role in the UK’s transition to Net Zero, supporting consumers and businesses to finance and lease electric vehicles through Lloyds Banking Group and our intermediaries.
- Help move us beyond traditional finance and leasing as we continue to build market leadership in UK Transport.
- Be the main point of contact for a portfolio of independent group customers across the Leisure, Motor and Motorbike sectors.
- Build trusted, long‑lasting partnerships, driving value through new and used vehicle sales, retention and the promotion of our consumer lending products including PCP, HP and Contract Hire.
- Own and develop customer relationships end to end.
- Deliver regular Business Performance Reviews, analyse key performance indicators and customer trends, and translate insight into clear, robust action plans.
- Take responsibility for customer complaints, ensuring they’re managed professionally and brought to a fair conclusion for all parties.
- Contribute to sales strategies, implementing digital and strategic initiatives, and work closely with the Groups Team, Distribution Channels and wider Lloyds Banking Group colleagues to deliver shared objectives.
- Train and mentor dealer staff to build confidence in our products and services.
Requirements
- Minimum 3–5 years’ experience in a field‑based Account Manager, Relationship Manager or Commercial Sales role managing a defined customer portfolio.
- Demonstrated experience operating in a regulated financial services or lending environment, with accountability for conduct, risk and customer outcomes.
- Proven experience delivering commercial performance reviews, using KPIs, trend analysis and action planning to drive growth and retention.
- Experience building and managing relationships with stakeholders at multiple levels, including senior decision‑makers within partner organisations.
- Strong communication experience, including delivering formal presentations, training or performance updates to external partners or customers.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can tailor to your lifestyle, such as discounted shopping
- 30 days’ holiday, plus bank holidays
- A range of wellbeing initiatives
- Generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementrelationship managementcommercial salesperformance reviewsKPI analysistrend analysisaction planningcustomer retentionfinancial serviceslending
Soft Skills
communicationpresentation skillstrainingmentoringrelationship buildingstakeholder managementproblem-solvingcustomer servicecollaborationstrategic thinking