Lloyds Banking Group

Customer Support

Lloyds Banking Group

part-time

Posted on:

Location Type: Office

Location: Skegness • United Kingdom

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Salary

💰 £15,720 - £16,170 per year

Job Level

Junior

About the role

  • Provide face-to-face support to customers in branches.
  • Handle everyday banking tasks.
  • Support customers through important moments such as bereavement or fraud concerns.
  • Promote and support digital banking services.
  • Connect customers with appropriate products and services.

Requirements

  • A minimum of 12 months customer service experience.
  • A people person – honesty and genuineness in helping with finances required (no previous financial services experience required)
  • Ability to quickly build relationships for a fantastic customer experience.
  • Passion to empathize and act with care and integrity while resolving queries.
  • Commitment to delivering on promises and to going above and beyond for customers.
  • A genuine teammate – collaborating closely with colleagues.
Benefits
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Private medical benefit with BUPA
  • Share schemes
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
  • A range of wellbeing initiatives and generous parental leave policies
  • Full uniform provided
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicerelationship buildingempathyintegritycollaborationcommitmentcaregenuinenesssupportcommunication