Senior Manager – Financial Wellbeing Strategy

Lloyds Banking Group

. Shape and evolve customer treatment and contact strategies that support customers facing financial difficulty .

Posted 3/27/2026full-timeChester • 🇬🇧 United KingdomSenior💰 £78,098 - £91,880 per yearWebsite

About the role

Key responsibilities & impact

Shape and evolve customer treatment and contact strategies that support customers facing financial difficulty
Ensure strategies are intuitive, effective and appropriate across channels
Use data, insight and emerging consumer trends to assess performance, adapt strategies and continuously improve outcomes
Work closely with Product, Credit Risk, Platforms and Customer Financial Assistance teams, acting as a subject matter expert and trusted partner across the organisation
Lead and develop a team of customer treatment strategy managers, setting clear direction, supporting delivery and building future‑focused capability

Requirements

What you’ll need

3+ years experience owning, shaping or influencing unsecured retail banking products or portfolios (e.g. Credit Cards, Personal Loans, Motor / Car Finance, Personal Current Accounts)
Demonstrable experience using data and MI to evaluate strategy performance, including customer outcomes, conduct, credit risk and commercial impacts, and translating insight into actionable strategy changes
Demonstrable experience working in cross‑functional environments, collaborating with Credit Risk, Operations, Customer Support, Platforms/Technology and Policy or Conduct teams
Strong strategic judgement, with the ability to balance customer outcomes, risk, regulatory considerations and commercial performance
Proven people leadership experience, leading and developing specialist teams (e.g. strategy, policy, analytics or product-aligned teams), with accountability for delivery and capability building

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance‑related bonus
Share schemes including free shares
Benefits you can tailor to your lifestyle, such as discounted shopping
30 days’ holiday, plus bank holidays
A range of wellbeing initiatives and generous parental leave policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisstrategy developmentperformance evaluationcustomer outcomes assessmentcredit risk managementcommercial impact analysiscross-functional collaborationinsight translationportfolio managementunsecured retail banking

Soft Skills

strategic judgementleadershipteam developmentdirection settingdelivery supportcapability buildingcollaborationcommunicationadaptabilityproblem-solving