Senior Manager – Financial Wellbeing Strategy
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Chester • United Kingdom
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Salary
💰 £78,098 - £91,880 per year
Job Level
About the role
- Shape and evolve customer treatment and contact strategies that support customers facing financial difficulty
- Ensure strategies are intuitive, effective and appropriate across channels
- Use data, insight and emerging consumer trends to assess performance, adapt strategies and continuously improve outcomes
- Work closely with Product, Credit Risk, Platforms and Customer Financial Assistance teams, acting as a subject matter expert and trusted partner across the organisation
- Lead and develop a team of customer treatment strategy managers, setting clear direction, supporting delivery and building future‑focused capability
Requirements
- 3+ years experience owning, shaping or influencing unsecured retail banking products or portfolios (e.g. Credit Cards, Personal Loans, Motor / Car Finance, Personal Current Accounts)
- Demonstrable experience using data and MI to evaluate strategy performance, including customer outcomes, conduct, credit risk and commercial impacts, and translating insight into actionable strategy changes
- Demonstrable experience working in cross‑functional environments, collaborating with Credit Risk, Operations, Customer Support, Platforms/Technology and Policy or Conduct teams
- Strong strategic judgement, with the ability to balance customer outcomes, risk, regulatory considerations and commercial performance
- Proven people leadership experience, leading and developing specialist teams (e.g. strategy, policy, analytics or product-aligned teams), with accountability for delivery and capability building
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can tailor to your lifestyle, such as discounted shopping
- 30 days’ holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisstrategy developmentperformance evaluationcustomer outcomes assessmentcredit risk managementcommercial impact analysiscross-functional collaborationinsight translationportfolio managementunsecured retail banking
Soft Skills
strategic judgementleadershipteam developmentdirection settingdelivery supportcapability buildingcollaborationcommunicationadaptabilityproblem-solving