Lloyds Banking Group

Operational Resilience Manager, Business Continuity

Lloyds Banking Group

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Salary

💰 £67,023 - £74,470 per year

Job Level

Mid-LevelSenior

Tech Stack

ServiceNow

About the role

  • Continuously strengthen our Business Continuity (BC) framework, aligning with regulations, global standards, and Group policy.
  • Ensure BC policies and operating models fit seamlessly with Group-wide standards, defining clear roles and accountability.
  • Support business units to improve plan quality, data integrity, and usability of continuity plans.
  • Drive adoption of BC tools (e.g., Fusion, ServiceNow) and develop MI capabilities for visibility and performance tracking.
  • Design and deliver scenario exercises, identify gaps, and implement improvements through actionable reporting.
  • Lead BC awareness and training, providing clear, impactful updates to senior stakeholders and governance forums.

Requirements

  • Recognised Business Continuity qualification (e.g., BCI Certificate) or equivalent experience.
  • Strong understanding of ISO 22301:2019, SS1/21, SYSC 15A, and ability to translate requirements into practical solutions.
  • Proven experience delivering resilience in complex organisations.
  • Excellent analytical and problem-solving skills, with data literacy and critical thinking.
  • Ability to influence and collaborate effectively across functions and senior levels.
  • Familiarity with BC platforms (e.g., Fusion, ServiceNow) and awareness of emerging technologies, including AI concepts.
Benefits
  • A generous pension contribution of up to 15%
  • Annual performance-related bonus
  • Share schemes including free shares
  • 30 days’ holiday plus bank holidays
  • Flexible benefits to suit your lifestyle
  • Wellbeing initiatives and generous parental leave policies

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Business ContinuityISO 22301:2019data integrityanalytical skillsproblem-solving skillsdata literacycritical thinking
Soft skills
influencecollaborationcommunicationleadership
Certifications
BCI Certificate