Head of Design Operations
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £104,992 - £146,650 per year
Job Level
Lead
About the role
- Establish and evolve a centre of design delivery, creating cohesive ways of working across design disciplines, embedding them into delivery.
- Drive leadership understanding and organisational capability in customer-centric design.
- Build a world-class design practice and environment within the Group, growing a great culture and attracting and retaining market-leading talent.
- Ensure effective reuse of design assets that are fit for purpose, consistent, and aligned with design standards across all divisions.
- Keep the team at the forefront of design methodology, principles, and technology—deploying advanced tools and methods to deliver cutting-edge capabilities.
- Collaborate with business stakeholders and directors to resolve design and delivery challenges quickly, protecting design quality while enabling rapid delivery.
- Develop strong relationships across Group businesses, strategy, risk, and Brands Marketing & Experience to influence future design direction
Requirements
- 5+ years of scaled design operations leadership experience.
- Proven ability to lead teams solving complex problems and translate strategic intent into scaled solutions.
- Track record of establishing and driving effective Design Management practices.
- Experience of managing and scaling effective design systems.
- Employs approaches that ensure design teams can evidence their impact.
- Experience in complex markets and organisations.
- Resilience, self-awareness, and a passion for exceeding expectations while inspiring your team.
- Strategic and innovative mindset with the ability to influence across design disciplines.
- Strong presence in executive forums and ability to communicate effectively with stakeholders at all levels.
- Understanding of digital and financial services, with a vision for where the industry is heading.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
design operations leadershipdesign management practicesdesign systemscustomer-centric designdesign methodologydesign principlesdesign technologydesign asset reusestrategic solutionscomplex problem solving
Soft skills
leadershipresilienceself-awarenessteam inspirationstrategic mindsetinnovationcommunicationrelationship buildinginfluencecollaboration