• Provide face-to-face support to our customers in our branches.
• Learn, grow and develop within an inclusive organisation.
• Help customers over the phone from home and deliver outstanding service remotely.
• Participate in a skill progression framework to increase pay by developing new skills and taking on new activities.
• Transition into a range of roles such as Digital, Operations, Fraud, and Financial Planning.

Requirements

You’re a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
The ability to quickly build relationships to give customers a fantastic experience.
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
The commitment to deliver on your promises and going above and beyond for your customer.
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

🔍 ATS Optimization Keywords
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Soft Skills

relationship building
customer service
empathy
integrity
commitment
collaboration
problem solving
communication
teamwork
adaptability

Customer Support

Customer Support