Customer Journey Manager
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Douglas • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £38,295 - £40,310 per year
Job Level
Junior
About the role
- Understand and optimise the end-to-end customer experience
- Work with the Product Owner and product team in understanding customer journeys
- Support the continuous improvement of the journey
- Collaborate with colleagues in Product, Experience Design and Engineering to ensure accurate representation of user experience
- Coordinate cross functional alignment on journeys
Requirements
- Solid Business Analysis experience
- Ability to create and maintain journey maps and process flows (e.g., Visio, Figma, Confluence)
- Ability to gather, refine, and prioritise requirements into actionable user stories and acceptance criteria
- Competence in modelling business processes and mapping value streams
- Ability to analyse data to support decision-making
- Ability to work effectively with multiple partners and facilitate workshops or discussions
- Clear articulation of journey insights and recommendations
- Evaluate journey effectiveness and identify improvement opportunities
- Ability to embed new practices and respond to evolving priorities in a dynamic environment
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Business Analysisjourney mapsprocess flowsdata analysisbusiness process modelingvalue stream mappinguser storiesacceptance criteria
Soft skills
collaborationfacilitationcommunicationarticulationadaptability