Lloyds Banking Group

Experience Design Lead

Lloyds Banking Group

full-time

Posted on:

Location: 🇬🇧 United Kingdom

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Salary

💰 £104,992 - £123,520 per year

Job Level

Senior

About the role

  • Lead designs through concept to production and across life stages and touchpoints
  • Shape customer experiences and engagement strategies, focusing on UK customers
  • Inspire and lead designers and researchers for a platform
  • Manage and mentor a 20-30 person design team
  • Collaborate with product, engineering, data science to deliver solutions
  • Develop and deliver design strategy, concept development and delivery
  • Engage with senior leaders to ensure customer value is central to decision-making
  • Bridge business goals with customer needs and technology priorities

Requirements

  • Experience leading a multi-disciplinary design team of 20-30 people
  • Ability to shape and implement design strategy and major initiatives
  • Strong collaboration with product owners, business analysts, engineers and senior leaders
  • Experience working with data analysts and behavioural scientists
  • Proficiency in driving end-to-end customer experiences and design thinking
  • Ability to influence propositions and business teams
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