Lloyds Banking Group

Digitisation Manager

Lloyds Banking Group

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Salary

💰 £59,850 - £73,150 per year

Job Level

Mid-LevelSenior

About the role

  • Use data and insight to design innovative solutions that change how and where we serve customers by utilising both our world class digital app and ensuring our human channels make outstanding customer impact
  • Breaking down complex problems, providing solutions aligned to our Mobile First vision, influencing partners across the organisation to make quick decisions and drive actions forward at pace
  • Collaborate seamlessly by connecting the dots across key initiatives within Digital Engagement & Consumer Engagement, working in an agile environment to deliver solutions at pace and deliver benefit to both customer and business
  • Ensuring governance framework and principles are adhered to
  • You can connect the dots early, spotting shifts across customer needs, banking trends, and regulation, and turning insight into bold strategies that lead transformation.
  • You craft compelling stories that resonate with senior leaders, translating complex ideas into clear, persuasive messages that drive alignment and decision-making
  • You’re confident & credible in challenging the status quo, shaping bold decisions and driving alignment with key stakeholders across the Group
  • You work agile, prioritising ruthlessly & applying an iterative, test & learn mindset to drive high impact transformation at pace
  • You have a proven track record in process optimisation, simplifying processes and removing barriers to ensure every step of the journey delivers value for customers
  • You turn complex data into clear insights, drawing powerful conclusions and bold recommendations that drive transformation

Requirements

  • Use data and insight to design innovative solutions that change how and where we serve customers by utilising both our world class digital app and ensuring our human channels make outstanding customer impact
  • Breaking down complex problems, providing solutions aligned to our Mobile First vision, influencing partners across the organisation to make quick decisions and drive actions forward at pace
  • Collaborate seamlessly by connecting the dots across key initiatives within Digital Engagement & Consumer Engagement, working in an agile environment to deliver solutions at pace and deliver benefit to both customer and business
  • Ensuring governance framework and principles are adhered to
  • You can connect the dots early, spotting shifts across customer needs, banking trends, and regulation, and turning insight into bold strategies that lead transformation.
  • You craft compelling stories that resonate with senior leaders, translating complex ideas into clear, persuasive messages that drive alignment and decision-making
  • You’re confident & credible in challenging the status quo, shaping bold decisions and driving alignment with key stakeholders across the Group
  • You work agile, prioritising ruthlessly & applying an iterative, test & learn mindset to drive high impact transformation at pace
  • You have a proven track record in process optimisation, simplifying processes and removing barriers to ensure every step of the journey delivers value for customers
  • You turn complex data into clear insights, drawing powerful conclusions and bold recommendations that drive transformation