Account Manager

• Proactive contact with your own portfolio of existing customers and review their accounts to retain business for future growth.
• Understanding and identifying customer needs, considering risks in order to recommend and present appropriate solutions.
• Explain and present factual information to customers in a structured, clear, confident, and concise way.
• Introduce solutions, where appropriate, through third-party companies, which are of mutual benefit to all parties to retain business.
• Identify cross-sale opportunities on behalf of other areas of the Group to maximise revenues.
• Deliver agreed repeatable and non-repeatable income revenue targets, generating income from additional terminal sales/upgrades, and selling new products to existing customers.
• Make sound commercial judgements in order to fully maximise opportunities and retain the client base/back book.
• Completion of online processes, via automated boarding tools, and all associated paperwork in an accurate, timely manner, ensuring customer service and meeting customer needs is of the highest standard at all times.

Client Growth Relationship Manager

Associate Director – Cardnet Relationship Manager

Client Growth Relationship Manager