Lloyds Banking Group

Customer Support

Lloyds Banking Group

part-time

Posted on:

Location Type: Hybrid

Location: Luton • 🇬🇧 United Kingdom

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Salary

💰 £15,000 - £15,450 per year

Job Level

Mid-LevelSenior

About the role

  • Providing face-to-face support to customers in branches
  • Learning, growing, and developing within an inclusive organisation
  • Transitioning into roles helping customers over the phone from home
  • Delivering outstanding service remotely via social media, web-chat, and remote advice video calls
  • Spending a minimum of 12 months in a customer service role, mastering new skills, dealing with complex customer needs, and earning valuable accreditations through our Skill Progression Framework

Requirements

  • You're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
  • The ability to quickly build relationships to give customers a fantastic experience
  • The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving customers confidence in the service you’re providing
  • The commitment to deliver on your promises and going above and beyond for your customer
  • A genuine teammate - collaborating closely with colleagues to ensure customers' needs are met
  • If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection
Benefits
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Private medical benefit with BUPA
  • Share schemes
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days’ holiday (increases over time), with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
  • Salaries are reviewed annually on 1 April as part of our annual pay review

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer servicerelationship buildingempathyintegritycollaborationproblem solvingcommunicationcommitmentadaptabilityactive listening
Certifications
Skill Progression Framework accreditation