Customer Support
Lloyds Banking Group
Customer Support
Lloyds Banking Group
part-time
Posted on:
Location Type: Hybrid
Location: Daventry • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £20,000 - £20,600 per year
Job Level
Mid-LevelSenior
About the role
- Provide face-to-face support to our customers in one of our branches.
- Learn, grow and develop within an inclusive organisation.
- Transition into a range of roles, including helping customers over the phone from home.
- Deliver outstanding service remotely, including via social media, web-chat and remote advice video calls.
- Engage with colleagues to meet customers' needs and provide a fantastic experience.
Requirements
- You're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
- Must meet Homeworking criteria for hybrid locations, such as a quiet, private room at home, stable internet connection.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
relationship buildingempathyintegritycustomer servicecollaborationcommitmentproblem solvingcommunicationactive listeningadaptability