Lloyds Banking Group

Customer Support

Lloyds Banking Group

part-time

Posted on:

Location Type: Hybrid

Location: Sunderland • 🇬🇧 United Kingdom

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Salary

💰 £12,500 - £12,875 per year

Job Level

Mid-LevelSenior

About the role

  • A part time branch based position working 17.5 hours per week.
  • You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
  • Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and earning valuable accreditations. Whether you're starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.

Requirements

  • You're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
  • The ability to quickly build relationships to give customers a fantastic experience.
  • The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
  • The commitment to deliver on your promises and going above and beyond for your customer.
  • A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
  • If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
Benefits
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Private medical benefit with BUPA
  • Share schemes
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days’ holiday (increases over time), with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
  • Salaries are reviewed annually on 1 April as part of our annual pay review

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
relationship buildingempathyintegritycustomer servicecollaborationcommitmentproblem solvingcommunicationgenuinenesscare