Manager

• Actively lead your segment inflows and outflows as well as the competitive position
• Define the customer jobs to be done, aspired customer outcomes and prioritise them going forward
• Build a dynamic customer vision supported by insights, research, trends, and forecasting customer needs
• Establish a clear gap analysis between the current customer state and the future customer vision
• Drive your segment commercial targets, including the supporting measures
• Learn through scaled experiments to validate hypothesis and build a deeper understanding of customer jobs and needs

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