Senior Manager – Control Office
Lloyds Banking Group
Cloud
Senior Segment Manager, Customer & Commercial
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Leeds • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £76,194 - £89,640 per year
Job Level
Senior
About the role
- Actively lead your segment inflows and outflows as well as the competitive position
- Define the customer jobs to be done, aspired customer outcomes and prioritise them going forward
- Build a dynamic customer vision supported by insights, research, trends, and forecasting customer needs
- Establish a clear gap analysis between the current customer state and the future customer vision
- Drive your segment commercial targets, including the supporting measures
- Learn through scaled experiments to validate hypothesis and build a deeper understanding of customer jobs and needs
Requirements
- Performance Focused – unwavering commitment to deliver commercial improvements across your segment by identifying and meeting customer needs through Group levers
- Market Expert – vast and intricate knowledge across their respective segment demographic
- Leads Change – continuous and enduring ownership of customer plan activity
- Customer Obsession – live and breathe your customers’ needs
- Scaled Engagement – strong experience in managing a vast set of (senior) stakeholders
Benefits
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares!
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
performance focusedmarket expertleads changecustomer obsessionscaled engagement
