Senior Segment Manager, Customer & Commercial
Lloyds Banking Group
Customer Segment Manager
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Leeds • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £59,850 - £66,500 per year
Job Level
Mid-LevelSenior
About the role
- Analyse segment data including inflows and outflows as well as the competitive position of segments and be an expert in performance including identifying areas of improvement
- Review insights, create customer journeys and outcomes and prioritise to delivery
- Support creation of dynamic customer vision end state supported by insights, research, trends, and forecasting customer needs against the economic, social, tech and political landscape
- Build, develop and deliver the current customer state and the future customer vision, creating and managing a customer plan of all related group activity.
- You will work together with teams from across the bank to fix broken journeys, deliver enhancement to improve experiences, and create new journeys to solve for underserved customers jobs to be done.
- Learn through scaled experiments to validate hypothesis and build a deeper understanding of customer jobs and needs
- Manage relationships across multiple stakeholders to influence the delivery of customer activity for your life stage across product, propositions, distribution, communications, marketing and customer journeys
Requirements
- Performance Focused – unwavering commitment to deliver commercial improvements for customers by identifying and meeting customer needs through Group levers
- Market Expert– detailed knowledge on segment demographics, understanding our internal operating model and the external landscape with considerations across economic, societal, technological and political landscapes to truly understand our customers
- Manage Change – continuous and enduring development and delivery of customer plan activity through direct and indirect means including proposition, product development and marketing enhancement and optimisation opportunities
- Customer Obsession – you live and breathe your customers’ needs, constantly advocating on their behalf and proving their value to the business. You know how to build a plan which is underpinned by a prioritised backlog of your customer needs to deliver on them continuously.
- Scaled Engagement – strong experience in managing a vast set of stakeholders to continuously champion the needs and voice of the segment leading to a customer-centric outcome pan-group
Benefits
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares!
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
performance focusedmarket expertmanage changecustomer obsessionscaled engagement
