Manager

• Analyse segment data including inflows and outflows as well as the competitive position of segments and be an expert in performance including identifying areas of improvement
• Review insights, create customer journeys and outcomes and prioritise to delivery
• Support creation of dynamic customer vision end state supported by insights, research, trends, and forecasting customer needs against the economic, social, tech and political landscape
• Build, develop and deliver the current customer state and the future customer vision, creating and managing a customer plan of all related group activity.
• You will work together with teams from across the bank to fix broken journeys, deliver enhancement to improve experiences, and create new journeys to solve for underserved customers jobs to be done.
• Learn through scaled experiments to validate hypothesis and build a deeper understanding of customer jobs and needs
• Manage relationships across multiple stakeholders to influence the delivery of customer activity for your life stage across product, propositions, distribution, communications, marketing and customer journeys

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