CCTV Systems Manager
Johnson Controls
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Senior Change Manager, Commercial Banking Coverage – BCB
Lloyds Banking Group
contract
Posted on:
Location Type: Hybrid
Location: Birmingham • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £76,000 per year
Job Level
Senior
About the role
- Lead with purpose, encourage and empower a team of nine Change Partners to deliver with pace, precision, and purpose.
- Foster a culture of curiosity, accountability, and continuous improvement—aligned to our BCB values and transformation goals.
- Inspire change that matters by translating strategic objectives into concrete actions that improve our service to SME and Mid Corporate clients.
- Partner the delivery of complex change initiatives across Commercial Banking Coverage which include pricing changes, deployment of Customer Relationship Management tools, digital servicing, and sector propositions.
- Be the voice of the business - advocating for the requirements of Coverage teams during senior meetings and transformation roadmaps. Championing the colleague and client experience ensuring robust client and colleague treatment strategies are in place, ensuring change lands safely and adds customer value from day one.
- Collaborate with partners from the COO, Transformation, and Product teams to co-create solutions that are scalable, digital-first, and client-centric.
- Deliver outcomes, not just outputs - ensuring benefits are clearly defined, measured, and realised—whether it’s improving origination journeys, reducing manual effort, or enabling growth in priority sectors.
- Use data and insight to inform decisions and continuously optimise delivery.
- Build capability for tomorrow by developing change capability across the team and wider business—sharing guidelines, mentoring others, and embedding a change-ready attitude.
Requirements
- Demonstrated track record of supporting change implementation within a financial services organisation
- Strong understanding of the obstacles and possibilities encountered by SME and Mid Corporate clients.
- Effective management of collaborators and influencing abilities, with the skill to navigate senior forums and cross-functional teams.
- End-to-end change delivery expertise—from crafting through to embedding.
- A strategic approach with the ability to connect the dots between business ambition and operational reality.
- Passion for mentoring, developing others, and building inclusive, high-performing teams.
- Experience with agile delivery, digital transformation, and continuous improvement. (Highly Desirable)
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
change implementationend-to-end change deliveryagile deliverydigital transformationcontinuous improvement
Soft skills
leadershipteam empowermentcollaborationinfluencingmentoringstrategic thinkingcommunicationaccountabilitycuriositybuilding inclusive teams