LivWell Infusions

Director of Intake – Infusion Services

LivWell Infusions

full-time

Posted on:

Location Type: Hybrid

Location: Alabama • Alaska • United States

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Salary

💰 $95,000 - $110,000 per year

Job Level

Lead

About the role

  • Lead, mentor, and develop a team of 20+ intake and referral specialists, with direct oversight of two Assistant Managers, fostering a culture of accountability, collaboration, and continuous improvement
  • Design, implement, and maintain standardized operating procedures (SOPs) to ensure consistency, compliance, and efficiency across all intake processes
  • Establish, track, and report on key performance indicators (KPIs) related to referral processing, turnaround times, and accuracy
  • Analyze performance data to identify trends, gaps, and opportunities; proactively refine workflows and KPIs to improve outcomes
  • Partner with the clinical, billing, and operations teams to streamline referral-to-treatment workflows
  • Act as a subject matter expert for referral intake processes and serve as a key stakeholder in system implementations or upgrades
  • Develop and deliver training programs to ensure team competency and adherence to SOPs
  • Forecast additional staffing needs based on current referral trends and workload capacity

Requirements

  • 5+ years of experience in healthcare operations, infusion services, or referral/intake management
  • 3+ years of leadership experience managing large teams (15–20+ employees)
  • Proficiency in all Microsoft Office applications, particularly MS Excel
  • Proven experience developing SOPs, KPIs, workflow optimization, and performance dashboards
  • Strong analytical skills with the ability to translate data into actionable plans
  • Experience with EMR systems and referral management platforms
  • Deep understanding of payer requirements, prior authorizations, and infusion workflows preferred
  • Excellent communication, leadership, and process management skills.
Benefits
  • 401(k)
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SOP developmentKPI trackingworkflow optimizationperformance dashboardsdata analysisEMR systemsreferral management platformsMicrosoft Excel
Soft Skills
leadershipcommunicationprocess managementmentoringcollaborationaccountabilitycontinuous improvementanalytical skills