Senior North America Onboarding Specialist
Livingston International
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Execute the development of plans, identify pertinent resources necessary, prioritize and execute against established plan
- Deliver effective communication facilitating interactions both internally and externally
- Control all changes or adjustments as necessary; ensure successful completion and handoff within established timeframes
- Implement and create a communication schedule with clients and internal business partners as to the progress of the performance and activities
- Control and lead meetings, workshops, and client discovery sessions capturing outcome and next steps
- Govern the customer communication, owning the partnership between Livingston and the project deliverables during the duration of the onboard
- Manage, document, and maintain all supporting information received and delivered
- Identify and socialize any risk, opportunities, mitigation strategies and solutions for the desired outcome
- Execute reviews and analyze change in regulations/trade initiatives and categorize impact to current processes
- Create and identify process improvement and efficiencies and adjust or develop process tools
- Manage multiple onboardings simultaneously varying stages of requirements and activity
- Perform other related duties as assigned by management
- Adhere to established company policies and procedures
Requirements
- 5 years of related experience
- Strong working knowledge of all applicable international trade, regulations, procedures, and industry practices
- Experience and knowledge with project management and planning
- Experience and knowledge in continuous Improvement and Quality Management techniques
- Ability to collaborate effectively and communicate (written and verbal) internally and externally with business partners
- Results oriented and highly organized - ability to set priorities, develop work schedules, monitor progress towards goals, and track details, information, and activities
- Effective interpersonal skills with ability to influence and engage people at various levels in an organization
- Strong organizational skills with the ability to meet tight deadlines
- Strong customer service orientation
- Technically savvy- Microsoft Office, company systems
Benefits
- Health insurance
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementplanningcontinuous improvementquality management techniquesregulationsinternational trade proceduresprocess improvementprocess tools
Soft Skills
effective communicationcollaborationresults orientedhighly organizedinterpersonal skillsinfluenceengagementcustomer service orientation