Support the development of modernized people solutions for HR/People teams and their employees in all aspects of HR/People Operations to improve workplace experiences.
Use human-centric design thinking approach to build client deliverables and provide exceptional client employee experiences.
Lead HR tech projects to include strategy, requirements gathering, vendor selection, and implementation.
Oversee system configuration, integration, user acceptance testing, and training.
Drive adoption through change management, communication, and ongoing optimization.
Draft client surveys to support clients’ overall project needs and objectives.
Admin surveys for client projects, to include building in survey tool, launching communications, building results dashboard, and communicating with the delivery team with updates/needs, etc.
Build, manage and analyze survey dashboards using tools like PowerBI, Tableau, or similar.
Work on project deliverables in livingHR’s practice areas: Org Design and Workforce Planning, People Operations and Core HR, HR Tech Selection and Implementation, Total Rewards and Compensation, Strategy (M&A, Business Strategy, People Strategy), Performance Management / Learning and Development, DEIB.
Support client engagements with a focus on delivery excellence, strategic alignment, and profitability.
Positively impact client satisfaction and retention through exceptional service delivery and achievement of KPIs (e.g., NPS, client retention, referrals, account growth).
Partner with the Principal to build and maintain strong client relationships, delivering strategic insights that influence clients’ KPIs (e.g., eNPS, turnover, time to fill) and identifying client growth opportunities.
Serve as a trusted advisor from initial engagement to ongoing client evolution, demonstrating livingHR’s value as a long-term partner.
Apply project management skills to ensure accurate reporting, effective communication, and successful project outcomes.
Track billable work and maintain project management software and CRM data.
Align HR strategies with clients’ broader business objectives through a combination of strategic thinking and hands-on operational expertise.
Participate in highly collaborative project teams to deliver support and deliverables to clients in alignment with livingHR’s standards for productivity, utilization, and client impact.
Partner with project teams to deliver strategic insights through QBRs and executive summaries to provide recommendations to clients to enhance the employee experience and business outcomes.
Optimize HR processes, policies, and systems to enhance efficiency, compliance, and employee experience.
Implement core HR practices, including onboarding, employee relations, and policy development.
Advise on compliance with federal, state, and local employment laws and regulations.
Owner strategic client accounts, driving growth through exceptional delivery.
Facilitate executive-level discussions to align HR strategies with business goals.
Lead proposal development and support business development activities.
Advise client executives on organizational design, talent, and culture.

Requirements

Strong preference for experience working directly with clients in professional services, PEOs, or recruiting agencies.
Internal HR generalist experience required across multiple disciplines (e.g., talent acquisition, employee relations, total rewards, workforce planning).
Commitment to flexible, high-performance ways of working in exchange for exceptional performance.
Self-motivated, adaptable, and able to thrive in a fast-paced, client-facing environment.
Exceptional organizational skills with the ability to manage multiple client accounts and projects simultaneously.
Strong communication, consulting, and relationship management skills.
Willingness to travel as needed (minimal travel required).
Preferred certifications include HR credentials (PHR, SPHR, SHRM-CP, SHRM-SCP) and HR tech platform certifications (Workday, SuccessFactors, Oracle HCM, etc.).
Proficiency with reporting, survey and dashboard tools with systems like PowerBI, Tableu, and/or Qualtrics
For senior levels, demonstrated executive presence, influence, and advisory skill
10+ years HR/consulting experience, including significant client relationship management. Demonstrated success advising senior leaders and delivering enterprise-level HR initiatives.
Bachelor’s required; Master’s degree strongly preferred.

Benefits

Comprehensive Benefits: We provide a wide range of benefits, including medical, dental, 401k, STD/LTD, life, and telehealth mental health counseling.
Flexible PTO/Paid Holidays: We encourage you to use your time, with a minimum requirement, and provide *23 paid holidays.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HR operationshuman-centric design thinkingrequirements gatheringsystem configurationuser acceptance testingchange managementproject managementorganizational designtalent acquisitionemployee relations

Soft Skills

client relationship managementorganizational skillscommunication skillsconsulting skillsadaptabilityself-motivationstrategic thinkingcollaborationinfluenceexecutive presence

Certifications

PHRSPHRSHRM-CPSHRM-SCPHR tech platform certifications