Livestorm

Customer Success Manager – EMEA

Livestorm

full-time

Posted on:

Location Type: Remote

Location: France

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Salary

💰 €45,000 - €50,000 per year

About the role

  • Build relationships with Livestorm's Enterprise EMEA customers ensuring revenue growth and customer retention
  • Be the point of contact and trusted partner for the clients
  • Be in charge of customer onboarding and ensure product adoption
  • Improve customer retention, ensure customer renewal and reduce churn
  • Conduct regular quarterly business reviews with client to build long term partnerships
  • Own your portfolio and use a data-driven approach to forecast and execute on your account plan strategies
  • Partner with the Sales and Customer Care teams to ensure an exceptional customer experience
  • Partner with the product team to provide detailed and actionable feedback to the team
  • Work closely with the Account managers to manage your customer portfolio, understand their KPIs and challenges
  • Work with your manager and the department head to execute and improve the success strategy

Requirements

  • 3+ years of experience in Customer Success, Consulting or any other client-facing role
  • Fluent in English and ideally native in French (written and spoken)
  • Experience in SaaS/tech industry
  • Willing to get your hands dirty and dig into the details
  • Excellent organisational and communication skills
  • Experience with a technical product or with webinars is a big plus
  • Excellent customer strategy and vision and problem-solving skills
  • Flexible and agile in adapting to quick changes in a startup environment
  • The ability to work individually and collaborate within a team environment to achieve set goals: you are a team-player
  • Exceptional verbal and written communications skills
  • Exceptional client expectations management skills
  • Love putting the customer at the center of your day.
Benefits
  • 100% remote with a work-from-anywhere policy
  • Offsite twice a year
  • Teambuilding once a year
  • Afterworks and online events once a month
  • Coworking space covered up to €350 or $350 including VAT per month
  • Take care of yourself (with Moka.care)
  • Paid day off for your birthday
  • Days off donation policy to support each other in case of difficult times
  • Paid day off for moving out
  • Punctual days off to celebrate Livestorm’s successes together
  • Referral program: Get a reward if you refer a candidate or a client
  • AI bounty program: Get a reward if you use AI to solve real problems in the company
  • Learning & Development program: Opportunities to learn and grow each year thanks to a company-wide training budget
  • Additional equipment: After your first 6 months, benefit from €1,000 or $1,000 to equip yourself for remote work. After 5 years with us, an additional €300 or $300
  • Health insurance with Alan (covered at 50%): Can cover your family (spouse, children) at 50% too
  • Lunch vouchers with Swile (covered at 50%)
  • CSE with cultural & sports activities via Leeto
  • Monthly remote work allowance
  • Profit-sharing bonus
  • Sustainable mobility package for daily trips to go to work: €500 per year if you go to the office or a coworking space. For the use of a personal bicycle or shared mobility services.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessConsultingSaaSTechnical product experienceWebinars
Soft Skills
Organizational skillsCommunication skillsCustomer strategyProblem-solving skillsFlexibilityAgilityTeam playerClient expectations management