Customer Success Manager – Automated Touch
Livestorm
full-time
Posted on:
Location Type: Remote
Location: France
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Salary
💰 €45,000 - €50,000 per year
About the role
- Manage a large portfolio of Livestorm Enterprise customers
- Ensure revenue growth and customer retention at scale
- Serve as the primary point of contact for assigned accounts
- Drive customer onboarding and product adoption through streamlined processes
- Proactively identify and mitigate churn risks
- Leverage creative solutions and automation to engage customers
- Monitor account health and implement retention strategies
- Collaborate closely with Sales and Customer Care teams
- Collect actionable customer feedback to inform product improvements
- Continuously optimize and scale Customer Success processes
Requirements
- 2+ years of experience in Customer Success, Consulting, or another client-facing role
- Fluent in French and English (written and spoken)
- Experience in the SaaS/tech industry
- Excellent organizational and communication skills
- Creative in developing engagement strategies that work at scale
- Experience with technical products or webinars is a strong plus
- Proven ability to build comprehensive account knowledge
- Solid technical aptitude to leverage AI tools and automation in Customer Success operations
- Flexible and agile, able to adapt quickly in a fast-paced environment
- Team player
Benefits
- Health insurance with Alan (50% covered)
- Meal vouchers with Swile (50% covered)
- CSE (employee committee) with cultural and sports activities via Leeto
- Monthly remote work allowance
- Profit-sharing bonus
- Sustainable mobility package for commuting (benefit: €500 per year)
- 25 days paid time off per year
- Public holidays according to your contract country
- Compensatory days off depending on your country
- Learning & Development program with a training budget
- Additional equipment allowance: €1,000 after the first 6 months and €300 after 5 years
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessConsultingSaaSTechnical productsWebinarsAI toolsAutomation
Soft Skills
Organizational skillsCommunication skillsCreative problem-solvingAdaptabilityTeam player