Livestock Information Ltd

Support Engineer

• Monitor live reporting dashboards and data flows to ensure accuracy and timely delivery
• Support incidents and service requests, working with technical teams to fix reporting or data problems
• Analyse trends and recurring issues to support improvements
• Refine reporting processes and automation
• Engage regularly with stakeholders to provide clear updates on performance and data quality
• Keep documentation accurate and up to date

Service Support Analyst – Reporting

Designer

• Designing and improving services end to end, ensuring they are user-centred, secure, and operationally sustainable
• Producing and maintaining key service design artefacts, including service documentation, blueprints, support models, and service level requirements
• Supporting the transition of new and changed services into live operation, contributing to readiness, documentation, and handover activities
• Defining and supporting service levels, availability targets, and capacity requirements in collaboration with relevant teams
• Embedding risk management, resilience, and business continuity considerations into service designs
• Working closely with stakeholders to understand demand, setting expectations, and ensuring services are fit for purpose and ready to progress through governance.

Service Designer – Fixed Term Contract

Compliance

• Partnering with Business Capability Areas (BCAs) to both support and challenge effective operations from a governance and oversight perspective.
• Driving continuous improvement of the information security management system (ISMS) to ensure it stays relevant considering evolving standards and security practices.
• Oversee and manage assurance and other related actions within the GRAC module of ServiceNow.
• Planning, scoping and conducting internal audits of the LI risk landscape to evaluate compliance (including with ISO27001) and identifying areas for enhancement.
• Agreeing mitigation plans and timelines with stakeholders as required.
• Supporting the wider GRAC function with the completion of a range of Knowledge and Information Management (KIM) tasks, including Data Protection Impact Assessments (DPIAs) and Information Asset Owner management.
• Scrutinising Data Sharing Agreements and monitoring changes in legislative requirements.
• Playing an important role in the review and challenge of policies, procedures and controls ensuring these are comprehensive and fit for purposes as part of the wider risk management framework.
• Working alongside GRAC colleagues, develop and deliver induction and refresher training on GRAC topics helping to develop a risk aware culture within LI.

Service Support Analyst – Reporting

Service Designer – Fixed Term Contract

Governance, Risk and Compliance Business Partner