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Customer Service, Data Analytics – Seasonal
Livestock Improvement Corporation (LIC)Seasonal support role in LIC’s diagnostics team delivering accurate genetic results for farmers. Collaborate with a friendly, engaged team to support the animal health team effectively.
About the role
Key responsibilities & impact- Join LIC in this Seasonal role for around 6 - 7 month to support our Animal Health team
- You’ll be responsible for producing accurate parentage matching and test results, delivering these clearly and reliably to customers, and resolving customer queries related to laboratory reports
- Supporting the Data Analyst Team Leader and wider team
- You’ll help create a positive, engaged team environment where quality and collaboration matter
- You’ll take ownership of producing high‑quality parentage matching and genetic test results that customers can rely on
- This includes following data analysis protocols, applying sound judgement, preparing and checking reports for approval, and ensuring validated data is accurately uploaded to LIC systems
- You’ll also proactively identify and resolve data or process issues, helping maintain the integrity of New Zealand’s national parentage database
- Working closely with customers, CRM teams and internal stakeholders, you’ll help resolve results‑related enquiries in a timely and professional manner
- You’ll support escalated decision‑making where needed and contribute to quality management, ISO 17025 requirements, and Kaizen continuous improvement initiatives
Requirements
What you’ll need- Strong interpersonal communication skills
- Clear and effective writing and presentation skills
- General knowledge of laboratory processes and procedures (advantageous)
- Hands-on experience with word processing, spreadsheet, LIMS and database software
- Strong analytical and problem-solving skills, including working with large data sets
- Experience in process analysis, implementation and process control
- Ability to communicate confidently with customers and resolve enquiries or complaints effectively
- Experience working in an ISO 17025 environment (preferred)
- Functional knowledge and experience of health and safety legislative requirements
Benefits
Comp & perks- Extra leave days
- Flexible working options
- Discounted health, life, income and disability insurances
- Access to our employee shares scheme
- Wellbeing discounts
- Free onsite parking
- Free EV Chargers for staff to use
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisparentage matchinggenetic testingprocess analysisprocess controlreport preparationdata validationproblem-solvinganalytical skillslarge data sets
Soft Skills
interpersonal communicationwriting skillspresentation skillscustomer communicationconflict resolutionteam collaborationownershipprofessionalismengagementjudgment