LivePerson

Director, Sales

LivePerson

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $145,000 - $180,000 per year

Job Level

Lead

About the role

  • Scale the North American enterprise team by identifying high-caliber Account Executives capable of navigating complex sales cycles
  • Elevate team performance through coaching and personalized growth tracks, focused on moving high-potentials into top-tier performers and maintaining a culture of 'A-player' excellence
  • Cultivate a transparent, high-energy environment that balances a competitive 'hunter' instinct with a collaborative 'win-as-a-team' philosophy.
  • Define and manage the key performance indicators that drive success, proactively addressing underperformance while celebrating and rewarding over-achievement.
  • Serve as the executive 'closer' on marquee deals, leveraging your presence to build trust with C-suite stakeholders at Fortune 500 prospects.
  • Coach your team to pivot from 'feature selling' to 'value selling,' helping them articulate the business impact of Conversational AI.
  • Architect high-opportunity clusters across North America, ensuring AE portfolios are balanced for optimal 'Land and Expand' potential.
  • Participate in strategic deal reviews to help AEs navigate the complex stakeholder maps and procurement hurdles typical of multi-million dollar enterprise contracts.
  • Maintain a pulse on the health of the North American sales funnel, providing executive leadership with accurate monthly and quarterly ARR projections.
  • Refine the end-to-end sales lifecycle—from prospecting to closing—and ensure the team is effectively utilizing the sales tech stack (CRM, lead gen, etc.) to drive efficiency.
  • Conduct rigorous pipeline reviews to ensure consistency in lead flow and to identify early-stage gaps.
  • Act as the 'voice of the customer,' funneling insights from your AEs’ field experience back to Product teams to ensure the AI roadmap stays ahead of market demand.
  • Partner with Marketing to optimize lead quality and ensure account-based marketing (ABM) efforts are tightly aligned with your team’s top-target accounts.

Requirements

  • 12+ years of SaaS sales experience; 8+ years in a formal people management role
  • Extensive experience in Strategic Value-Based Selling, including buyer group identification and complex business case definition.
  • Proven track record of success in SaaS, BPO, e-commerce, or online marketing sales environments
  • Bachelor's Degree of equivalent
  • Demonstrated experience in sales coaching and professional development, with a proven ability to accelerate the 'ramp-to-quota' for new hires and elevate the output of mid-level performers into top-tier territory achievers.
  • Experience fostering a high-performance culture that successfully balances a relentless 'hunter' mentality with a collaborative, team-oriented approach to winning large-scale enterprise deals.
  • Proficiency in establishing and managing rigorous KPIs, with the ability to proactively coach through underperformance and build incentive structures that celebrate and retain over-achieving talent.
  • Growth Mindset: You are curious, embrace coaching, and view feedback or failure as a mandatory fuel for growth.
  • Entrepreneurial Spirit: You are a self-starter who thrives in fast-paced, dynamic environments and can inspire passion in others.
  • Customer-Obsessed: You deliver excellence in service and are committed to fostering a collaborative team environment to achieve the best results for the client.
Benefits
  • Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.
  • Wellness Resources: Access to wellbeing resources and programs including our EAP plan.
  • Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.
  • 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)
  • HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis
  • Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
  • Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
  • Development: Access to internal professional development resources.
  • Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
  • Paid Public Holidays.
  • Generous Parental Leave Policy: Including maternity/paternity support and fertility services.
  • Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS salesStrategic Value-Based Sellingsales coachingKPI managementpipeline managementaccount-based marketingcomplex sales cyclesbusiness case definitionlead generationsales lifecycle management
Soft Skills
coachinggrowth mindsetentrepreneurial spiritcustomer obsessionteam collaborationperformance managementtrust buildingcompetitive instinctcommunicationleadership
Certifications
Bachelor's Degree