Senior Professional Services Consultant

Liveops, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Senior

Tech Stack

CloudJavaScript

About the role

  • Guide customers through complex CCaaS and telecom integrations
  • Act as a technical liaison between clients and internal stakeholders
  • Lead technical workstreams from discovery through deployment
  • Advise on architecture, troubleshoot multi-system issues
  • Ensure frictionless onboarding and operational stability
  • Document integrations, configuration guides, and architecture diagrams
  • Own CCaaS and telecom integration implementation workstreams
  • Support Sales Engineering during pre-sales scoping and technical evaluation
  • Identify inefficiencies and drive process improvements across Professional Services and internal technical teams
  • Mentor other team members on elevated technical practices

Requirements

  • Bachelor’s Degree from an accredited 4-year university
  • 7–10+ years of experience in Professional Services, Solutions Engineering, Technical Account Management, or Implementation roles
  • Hands-on experience implementing CCaaS platforms (Five9, NICE CXone, Genesys Cloud, Amazon Connect, Talkdesk, etc.)
  • Strong understanding of telephony and networking fundamentals: SIP, RTP, DTMF, SBC configuration, firewall rules, QoS, VPNs
  • Experience integrating CCaaS or telecom systems via REST APIs, Webhooks, event streams, or middleware solutions
  • Proficiency with Postman or other API testing platforms
  • Comfortable reading and creating JSON, XML, and technical documentation
  • Experience with SaaS architecture, authentication methods (OAuth, SAML, JWT), and modern IT security practices
  • Knowledge of SFTP, secure data transfer practices, log analysis, and troubleshooting methodologies
  • HTML/JavaScript/CSS familiarity (light UI customization or widget work)
  • Salesforce CTI, CRM telephony integration, or BI/reporting experience a plus
Benefits
  • Legal authorization to work in the U.S. is required
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CCaaS implementationtelecom integrationREST APIsWebhooksJSONXMLSaaS architectureOAuthSAMLHTML
Soft skills
technical liaisonmentoringprocess improvementtroubleshootingdocumentationclient guidanceteam collaborationleadershipcommunicationproblem-solving