Manager, Healthcare Operations

Liveops, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • Alabama, Arizona, Florida, Idaho, Kansas, Mississippi, Missouri, Montana, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Manage and coordinate operations through policies and procedures, ensuring customer and patient satisfaction
  • Responsible for the day-to-day management, development, and implementation of call center related initiatives that impact client and patient results/experience
  • Lead service-related initiatives including identification of business need, strategy recommendation and project outcomes
  • Develops and articulates effective performance strategies that are impactful, executable, easily communicated, and financially supported for areas of responsibility (product/ indication /channel)
  • Possesses a broad understanding of overall client business, structure, priorities and proactively set plans to meet evolving business needs
  • Leverages critical thinking/ problem-solving skills to devise innovative solutions
  • Possesses strong communication and presentation skills to lead collaborative efforts
  • Demonstrates the ability to deliver complex information in ways that are easily understood
  • Manages a diverse workload with multiple demands, and competing priorities
  • Adheres to Liveops and client operating procedures and guidelines
  • Consistently communicates timely and accurate information and progress across functional teams to prioritize projects, meet program timelines and exceed quality standards
  • Maintains ongoing communication with customers/vendors to ensure that project timelines and program changes are aligned with expectations and business needs
  • Exhibits sound business judgment and decision making within the scope of assigned responsibilities
  • Directly manages 2+ remote call center teams
  • Up to 20% travel required per year.

Requirements

  • Bachelor's Degree in Business, Communications preferred, or 5+ years relevant experience in related field
  • Proven experience in operational delivery
  • Proven leadership competencies to include building teams, knowing the business, driving for results, and encouraging open exchange of ideas and knowledge
  • Proven experience across multiple functions including customer service in a fast-paced, service/team environment (call center, customer service, marketing services)
  • A highly motivated change agent that drives business-focused solutions
  • Strong written, verbal and presentation skills with the ability to distill highly complex requirements into compelling business objectives
  • Strong problem-solving abilities in complex, compliance regulated department
Benefits
  • Comprehensive insurance
  • 401(k) match
  • Flexible vacation plan
  • Employee resource groups
  • Wellness program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
operational deliveryproject managementperformance strategiescustomer servicecall center managementbusiness analysischange managementstrategic planningproblem-solvingteam leadership
Soft skills
communication skillspresentation skillscritical thinkingcollaborationtime managementdecision makingbusiness judgmentadaptabilityteam buildingmotivational leadership
Certifications
Bachelor's Degree in BusinessBachelor's Degree in Communications