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About the role
Key responsibilities & impact- Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community.
- Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, update documentation and author technical guides in service of customers.
- Regularly meet or follow-up with LiveKit customers to ensure their continued success on the platform.
- Collaborate closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations.
Requirements
What you’ll need- You are an engineer.
- You don't mind reading more code than you write.
- You're a natural teacher.
- You find joy in helping others learn and succeed.
- You can break down complex concepts in a way that's easily understood by others.
- You have excellent spoken and written English.
- You enjoy learning new programming languages (quickly) and prototyping.
Benefits
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Hard Skills & Tools
programmingbug fixingdocumentation writingtechnical guide authoringcode prototyping
Soft Skills
teachingcommunicationcollaborationproblem-solvingcustomer support