Support Engineer

• Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email)
• Triage and prioritize inbound issues, ensuring clear ownership and timely responses
• Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details
• Provide initial troubleshooting or workarounds to unblock customers quickly
• Escalate more complex issues to internal teams with crisp summaries and context
• Document learnings and contribute to internal and external knowledge bases
• Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience

Developer Support Engineer

Staff Technical Support Engineer

Technical Support Specialist – L2

Support Engineer III

Senior Technical Support Representative