Live Nation Entertainment

Compliance

• Lead end-to-end third-party risk management (TPRM) lifecycle: Due diligence and onboarding, Risk tiering and assessments, Contractual risk controls, Ongoing monitoring and offboarding
• Manage a team of risk analysts who: Evaluate risks associated with vendors, partners, and outsourced services, including financial, operational, compliance, and reputational risks, Conduct risk management for external websites and mobile applications, Support additional risk assessments as required
• Partner with other corporate teams to: Review security controls, vulnerabilities, and penetration testing results, Ensure data protection, privacy, and resilience standards are met, Drive a strong risk culture, ensuring accountability across first, second, and third lines of defense
• Mature and improve the program: Integrate third-party risk into broader enterprise risk and operational risk frameworks, Distribute assessment assignments and monitor progress to ensure SLAs are met across all risk levels, Support quality assurance by reviewing assessment documentation and identifying areas for process improvement, Track team metrics, backlog status, and stakeholder engagement levels for reporting, Lead team standups and serve as the primary point of contact for operational blockers or intake escalations, Identify opportunities for efficiency improvements, automation, and stakeholder engagement enhancements

Director of GRC Operational Risk Management

Customer Success Manager

• Support user and license administration, including creating and deactivating users, assigning permission sets, and assisting with access to integrated systems
• Assist with security and compliance tasks, such as monitoring login history, updating permission sets, and validating field-level access
• Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement
• Maintain and update internal Salesforce training materials, ensuring documentation reflects current processes, features, and best practices
• Maintain and update technical documentation, such as process guides, field definitions, and configuration notes
• Assist with reports and dashboards, including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs
• Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed
• Perform routine data operations, including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org

Manager – CRM & Sales Operations

• Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed.
• Perform routine data operations , including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org.
• Assist with reports and dashboards , including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs.
• Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement.

Director of GRC Operational Risk Management

Manager – CRM & Sales Operations

Coordinator, CRM & Sales Operations