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Ground Control / Headliner Experience Festival Team Member
Live Nation EntertainmentFestival team member supporting attendees at Insomniac’s live music events. Providing crowd assistance, radio response, hydration support, and emergency-directional services.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively manage stressful situations while providing assistance and support to event attendees. Proficient in using two-way radios for communication and capable of following safety protocols and procedures.
Highest-signal resume keywords
Customer Service ExperienceRadio Communication ProficiencyAbility To De-Escalate SituationsAbility To Work Under PressureEvent Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Energetic PersonalityFocused PersonalityInitiativeProfessional InteractionAbility To Prioritize Assignments
Tools & Technologies
Two-Way RadioMegaphone
Industry Keywords
Event ManagementEmergency Medical ResponseEvacuation ProceduresCrowd ControlCustomer Interaction
About the role
Key responsibilities & impact- Welcome attendees at entrances and explain Ground Control’s presence and purpose
- Follow assigned shift schedules, pump water at free refill stations, and patrol event zones with assigned group members
- Operate a two-way radio and perform emergency medical calls
- Monitor radio communications and respond immediately to calls and requests
- Assist distressed individuals
- Memorize and share information from the event website, festival guide, and staff guide
- Understand evacuation procedures and identify safe refuge locations before each show opens
- Support entrance areas with megaphones and provide directional assistance to Headliners
- Report to Ground Control and Headliner Experience Managers
- Frequently travel to work events during holidays, evenings, and weekends as required
Requirements
What you’ll need- Customer service-related work experience preferred
- Experience using radios required
- Ability to work under pressure in stressful environments
- Energetic and focused personality
- Demonstrated ability to take initiative
- Ability to handle and prioritize multiple competing assignments
- Ability to effectively manage deadlines
- Ability to professionally interact with individuals at all levels
- Ability to de-escalate situations
- Ability to stand for up to four hours at a time
- Ability to walk long distances and walk up/down stairs
- Ability to lift up to 20 lbs
- Ability to tolerate loud noise levels and busy environments
- Ability to work in drastic temperature climates
- Willingness to frequently travel to work events during holidays, evenings, and weekends
- U.S. employment work authorization without visa sponsorship
Benefits
Comp & perks- Generous vacation
- Healthcare benefits
- Retirement benefits
- Student loan repayment
- Tuition reimbursement
- Six months of paid caregiver leave for new parents, including fostering
- Roadie Babies perk helping new parents care for their babies on work trips
- Access to free live events through the exclusive employee ticketing program