Live Nation Entertainment

Event Systems Associate Manager

Live Nation Entertainment

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Provide technical support to end users of C3PO and AMP utilizing the ZenDesk service platform and standard communication channels (email, Slack, etc.)
  • Maintain and enhance the C3PO and AMP knowledge bases
  • Produce new content for inclusion into the applicable event system’s knowledge base
  • Schedule and lead training sessions for C3PO and AMP users
  • Serve as Application Administrator for C3PO and AMP
  • Contribute to product development roadmaps for all event systems
  • Perform additional duties and projects as assigned

Requirements

  • 2+ years of experience in a customer service or helpdesk environment
  • Familiarity with event management systems and CRM software
  • Foundational understanding of computer systems, networks, operating systems, an IT security best practices
  • Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment
  • Proficiency creating clear and effective technical documentation
  • Excellent written and verbal communications skills
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
  • Exceptional attention to detail and strong organizational skills
  • Strong critical thinking and problem-solving abilities
  • Strong interpersonal skills and the ability to collaborate effectively across diverse teams
  • Demonstrated integrity, professionalism, and sound judgement
  • Enthusiastic, proactive, and committed to excellence with a positive attitude
  • Passion for checklists, details, and live music
Benefits
  • Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
  • Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
  • Wealth: 401(k) program with company match, stock reimbursement program
  • Family: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
  • Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
  • Others: Volunteer time off, crowdfunding match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportevent management systemsCRM softwareIT security best practicestechnical documentationMicrosoft Office SuiteC3POAMPknowledge base managementproject management
Soft Skills
communication skillsorganizational skillscritical thinkingproblem-solvinginterpersonal skillscollaborationattention to detailtime managementintegrityproactive attitude