Digital Media Analyst
Live Nation Entertainment
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Build and maintain strong relationships with internal and external stakeholders related to Digital Media and Content.
- Assist with the evaluation, deployment, and support of Digital Media systems.
- Troubleshoot hardware and application issues related to Digital Media, Content Management and CCTV.
- Provide technical guidance on systems integrated with Digital Media and CCTV platforms.
- Ensure system uptime and performance, delivering appropriate content to each screen per business expectations.
- Develop technical processes to maintain consistent connectivity for screens, Digital Media Players (DMPs) and CCTV cameras.
- Gain in-depth understanding of venue environments and operations through strategic site visits.
- Translate broad business needs into actionable work streams.
- Organize meetings to collect application/project requirements, provide updates, and manage follow-up responsibilities.
- Track key performance indicators (KPIs) to assess the health and stability of the Digital Media and CCTV environments.
- Monitor project progress and provide scheduled updates on milestones, deliverables, and overall status.
Requirements
- 2+ years of experience with digital content streaming systems.
- 2+ years of client support and vendor management experience.
- Hands-on experience with Digital Media and content management systems.
- Experience with installation and support of CCTV systems.
- General knowledge of network topology and components.
- Ability to read and interpret floorplans and technical drawings (preferred).
- Sound judgment and calm decision-making under pressure.
- Excellent communication skills, both written and verbal.
- Self-motivated and able to work effectively in a team environment.
- Proficiency in Microsoft Office, particularly Word and Excel.
- Experience with Zendesk or similar ticketing platforms (preferred).
- Familiarity with the entertainment or live events industry is a plus.
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital content streaming systemsDigital Media systemsCCTV systemscontent management systemsnetwork topologytechnical processeskey performance indicators (KPIs)floorplans interpretationtroubleshootinginstallation support
Soft Skills
relationship buildingtechnical guidancecommunication skillsself-motivatedteamworkdecision-makingorganizational skillsproblem-solvingstakeholder managementproject management