Client Support Specialist
Live Nation Entertainment
full-time
Posted on:
Location Type: Office
Location: Berlin • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver services to support clients’ day-to-day operational needs related to ticketing systems
- Become the clients’ primary support contact at Ticketmaster
- Maintain agreed upon service levels
- Provide front line support to assigned clients in the GSA region
- Own the operations services for the full life cycle of their events
- Develop and maintain excellent client relationships
- Meet and exceed client service level agreements
- Advise/educate clients within procedural guidelines
- Promote and manage product & feature adoption
- Plan and implement new client onboarding and ongoing maintenance
- Provide consultancy services with clients to define technical/service solutions
- Coordinate with other TM experts as needed
- Maintain and update client support information in Salesforce
- Provide onsite event support and after-hours office support as needed
Requirements
- 3-5 years minimum experience servicing clients in the ticketing industry
- Service oriented, with strong organizational and communication skills
- Overall awareness of the entertainment and sports business
- Direct experience with TM systems and products is preferred (Microflex, Universe, Sport XR, other)
- Previous Event Support and Box Office experience is a plus
- Computer literate with a strong working knowledge of MS Office, including Excel, Word, and Outlook
- H.S. diploma or equivalent; BA/BS degree is preferred
Benefits
- Generous vacation
- Healthcare
- Retirement benefits
- Student loan repayment
- Tuition reimbursement
- Six months of paid caregiver leave for new parents (including fostering)
- Perks like Roadie Babies helping new parents care for their babies on work trips
- Access to free live events through our exclusive employee ticketing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ticketing systemsevent supportbox office experienceclient onboardingtechnical solutions
Soft skills
service orientedorganizational skillscommunication skillsclient relationship management
Certifications
H.S. diplomaBA/BS degree