Customer Quality Engineer

LivaNova

Customer Quality Engineer supporting complaint investigations, regulatory reporting, and technical troubleshooting for LivaNova’s neuromodulation medical devices in Colombia. Collaborating with global quality and regulatory teams.

Posted 8/19/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical troubleshooting, regulatory reporting, and quality management within the medical device industry. Strong analytical skills and collaborative mindset support effective problem-solving and compliance in healthcare environments.

Highest-signal resume keywords

Technical TroubleshootingRegulatory ReportingRoot Cause AnalysisQuality ManagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisTechnical TroubleshootingQuality ManagementRegulatory ReportingData Analysis

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationCollaborative MindsetProblem-Solving SkillsWillingness to Learn

Tools & Technologies

Microsoft OfficeExcelWordPowerPoint

Industry Keywords

Medical DeviceHealthcareQualityRegulated IndustriesNeuromodulation Therapies

About the role

Key responsibilities & impact

Receive customer feedback and provide technical troubleshooting to support resolution of customer issues
Initiate and investigate product complaints, including root cause analysis
Prepare and submit medical device vigilance and regulatory reports to applicable regulatory authorities
Maintain accurate complaint files, quality records, and supporting documentation
Identify potential product or quality trends and escalate findings for further evaluation
Collaborate with Quality, Regulatory Affairs, R&D, Clinical, and other teams to support compliance and continuous improvement
Support Customer Quality activities for Neuromodulation therapies, including complaint handling, investigations, regulatory reporting, and technical support

Requirements

What you’ll need

Bachelor’s degree in Engineering, Science, or a related technical field
Strong written and verbal communication skills in English
Strong analytical and problem-solving skills
Collaborative mindset with a willingness to learn, develop, and work within international teams
Interest in healthcare, medical technology, quality, or regulated industries
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
Internship, academic project, or previous exposure to engineering, quality, healthcare, medical devices, pharmaceutical, or another regulated industry is desirable

Benefits

Comp & perks

Purpose-driven work focused on improving patient outcomes worldwide
Global exposure and the opportunity to collaborate with international teams
Structured learning, mentorship, and career development opportunities
A culture that values innovation, quality, collaboration, and continuous improvement
Exposure to advanced medical technologies and a highly regulated global environment
Competitive base salary
Supportive, inclusive, and collaborative environment